Frequently Asked Questions
Our business model is relying on the idea of a freemium model as we provide a simplified do-it-yourself ordering platform for free, easy to use by anyone. There are no hidden fees, commissions or contracts.
However, we will have a set of premium features (which are more complex) that the customers can choose to pay for if they find them useful for their business, for example: multi-user/multi-location features, custom reports, online payment.
Also, those who want our staff/support team to take care of the system implementation may help us operate by paying extra for those services (e.g. having our team configure the menu, instead of configuring it yourself).
In a sense our business model is very similar to the business model of other internet companies that provide awesome functionality for free (combining monetization elements inspired from Firefox, Wikipedia, Dropbox or more profitable entities like Facebook, Google, Yahoo, etc).The difference is that we come with this service in an industry that was not used to benefit from such freebies until now.
We do not support, nor encourage, an email, fax or desktop solution for taking orders, and there are many good reasons why we chose to provide an app instead. Shortly put, your online sales will be low if you take orders without the app we provide.
One way to increase your business is to provide existing customers a truly great service so that they will order again and again. The online ordering experience is part of that service. If you can accept and confirm orders within seconds plus giving an individual delivery / pickup time, your customers will be delighted.
In order to achieve an almost real-time reaction by the restaurant, we first need to assure your client that the restaurant is ready to take the order and to make some noise once a new order arrives. Traditionally, the telephone is assuring the client that the restaurant is ready to take the order. If you do not pick-up the phone in a timely manner people just call somewhere else, right? Simple.
Using a mobile app is ideal for this purpose of replicating what was appreciated by the clients on phone orders and add the benefits of online handling on top. You just need an affordable device for order-taking, one that is easy to set up and use, without too much hassle.
- charging while on
- good wi-fi signal (if you want to connect through a wi-fi hotspot)
- loud speaker
- android v 4.1 or later (with Google Play supported)
- decent materials (meaning not to fall apart after 2 months of usage and get a broken charger socket, displaced screen, etc).
The issue is that when you open the Facebook mobile app, you will not be able to see the apps/buttons/tabs you have installed on your Facebook page. The reason is that Facebook mobile does not allow any third party apps to be shown on mobiles. This does not apply only to GloriaFood, but also to any other applications made for Facebook.
However, we provide a smart link for posting on Facebook. You may use this link over the “Shop Now” call to action on your Facebook page, or to create pinned posts about ordering. This smart link detects the device type and serves the menu in the appropriate format, including mobile.
You can find your smart link along with step by step visual instructions in your admin area, under Publishing → Facebook. You will unlock Facebook Sharing and Shop Now as soon as you publish the app on Facebook.
Yes. the system is already available in most used languages and more are added every month by our community of contributors.
If you didn’t find your language available in the admin area settings, it is possible to speed its release by translating some parts in our translation module.
If you wish to contribute simply drop us an email at email@example.com. Make sure you specify the login email address of your restaurant account signed-up with us, and the language you are interested in.
There are three cases where your customer can receive an email. When you accept, reject or miss an order. Your customer can hit the reply button and the feedback will be sent directly to you. Although the email is sent from our email server, the replies are being sent from the customer to you.
We took several initiatives to use a high quality email server which ensures that the emails will not end up in your customer’s spam folder. This email server is legally registered to us so the email template must contain our imprint. We have kept the branding to a minimum though.
You can create almost any logical association for combo offers, add-on up-selling and/or supersize deal. You may edit at anytime each dish name, description and food category. Also, you can fully manipulate your theme, categories and dish pictures. Further-on, you may tweak the See MENU & Order button by changing the color, the font, and even the text for your website and/or Facebook page.
The colors and fonts in the online ordering menu cannot be changed, as we are trying to focus the attention of your customer on the food, the ordering and the checkout process. This is why we carefully designed the widget using neutral colours on purpose.
Moreover, as the menu is your dynamic ever-changing sales content, we crafted everything with web-friendly fonts that renders consistently over any browser or device thus avoiding misalignments or nasty overlapping of fresh edits.